top of page

Refund Policy

At Pulse, we are committed to providing an exceptional experience and appreciate your understanding of the following policies.

​

Memberships

All membership purchases are non-refundable and non-transferable. Membership dues will not be refunded for unused classes, scheduling conflicts, illness, travel, or changes in personal circumstances.

Membership cancellations must be submitted in accordance with the terms outlined in your membership agreement. Cancellation requests do not result in refunds for prior or current billing periods.

​

Class Packs & Single Classes

All class packs, drop-in classes, and promotional offers are final sale and are non-refundable and non-transferable.

Please note the expiration date associated with your purchase. Extensions will not be granted unless required by law.

​

Retail Merchandise

Unworn, unwashed merchandise with original tags may be returned within 3 days of purchase for store credit or exchange.

The following items are final sale:

  • Grip socks

  • Water bottles

  • Wellness products

  • Sale or discounted merchandise

  • Gift cards

 

Workshops, Events & Trainings

Workshop, event, and training registrations are non-refundable.

If Pulse cancels an event, guests will receive either:

  • A full refund, or

  • Studio credit equal to the amount paid.

 

Studio Credit

Studio credit has no cash value and cannot be redeemed for cash or refunded.

 

Exceptional Circumstances

We understand that unexpected situations may arise. Refund requests due to extraordinary circumstances will be reviewed on a case-by-case basis at the sole discretion of Pulse management. Approval of one exception does not establish a precedent for future requests.

 

Payment Disputes

If you believe you have been charged in error, please contact us at howdy@studiopulse.com before initiating a chargeback. We are happy to review your account and resolve billing issues promptly.

 

Final Note

By purchasing classes, memberships, retail products, or services from Pulse, you acknowledge that you have read and agree to this Refund Policy.

bottom of page